Home Depot Return Policy: Essential Guide For Easy Returns

Have you ever made a DIY purchase at Home Depot that you wanted to return? Home Depot’s return policy makes it easy to fix those home improvement mishaps without the headache!

What is the Home Depot return policy?

Home Depot’s return policy generally allows for a full refund, exchange, or store credit within 90 days of the item purchased if it is in its original condition and with proof of purchase.

Extended return policy for Home Depot credit card holders

If you paid with a Home Depot Consumer Credit Card, Commercial Revolving Charge, or Commercial Account, you have 365 days to return most items. The extended return policy is great for frequent shoppers or contractors who need flexibility for bigger projects.

What items are eligible for return?

Items that can be returned at Home Depot:

• New items within 90 days of purchase

• Defective store stock items within 90 days

• Major appliances within 48 hours or 365 days for Home Depot credit card or commercial account holders

• Must be in original packaging

Some exceptions may apply (special orders, custom items)

What is Home Depot’s return window?

The return window at Home Depot varies depending on the item and payment method.

• For online purchases, returns are accepted within 30 days of purchase

• For in-store purchases, returns are accepted within 90 days of purchase

Special order items must be returned to the same store where the purchase was made.

Home Depot commercial account returns

Home Depot Commercial Account holders have a 365-day return window for most items. Returns can be made in-store or online, and a valid driver’s license or other government-issued ID may be required.

Are there any exceptions to the Home Depot return policy?

While Home Depot’s return policy is flexible, some products have their own return rules:

• Major appliances: Refrigerators, washers, dryers, and other major appliances must be inspected upon delivery or pickup. If any damage is detected, you can refuse delivery immediately. Returns are only accepted if damaged or defective at the time of receipt.

• Cut flowers, live plants, and perishables: If live goods (flowers and plants) are in good condition, they can be returned within 90 days. However, perishable items may not be returned.

• Custom and special orders: Custom-made or special orders are only returnable if damaged or defective.

• Gas-powered and battery-operated equipment: These items must be returned unopened and with the original receipt within 30 days of purchase.

• Gift cards and digital downloads: These are non-returnable.

• Installation services and labor and delivery: These services are nonrefundable, so make sure you are satisfied before you pay.

How to make a return

Home Depot allows returns in-store and by mail for online purchases.

In-store return process

Returning an item to your local Home Depot store is a breeze.

Follow these simple steps to ensure a smooth process:

• Gather your items: Bring the item you wish to return and the original receipt to your local Home Depot store.

• Visit the customer service desk: Head to the customer service desk and inform the representative that you’d like to make a return.

• Provide necessary information: Hand over the receipt and the item to the representative. If you paid with a credit or debit card, you might be asked to provide the card used for the purchase.

• Complete the return: The representative will guide you through the return process. Once completed, you’ll receive a refund to the original form of payment or store credit, depending on your preference.

Online return process

Returning items purchased online from Home Depot is straightforward and convenient.

Here’s how to do it:

• Log in to your account: Access your Home Depot account and navigate to the “Order History” section.

• Select the item: Find the item you want to return and click the “Return Items” option.

• Follow instructions: Follow the online return instructions, which will guide you through printing a return shipping label.

• Package the item: Securely package the item and attach the return shipping label to the outside of the package.

• Ship the package: Send the package back to Home Depot. Once it’s received, your refund will be processed.

Can you return opened or used items?

Home Depot understands that sometimes you need to return opened or used items.

Here’s what you need to know:

• Return window: You can return opened or used items within 90 days of purchase.

• Original packaging: Ensure the item is in its original packaging and includes all original accessories.

• Return Process: Follow the same steps as for in-store or online returns. However, some items may be subject to a restocking fee, and the refund amount may be adjusted accordingly.

How can Shoeboxed make the return process easier?

Shoeboxed empowers you to make returns to Home Depot with ease. By digitizing and organizing your receipts, Shoeboxed ensures you always have proof of purchase at your fingertips when needed.

Here’s how Shoeboxed can help:

1. Digital receipt storage

Shoeboxed lets you scan and store all your receipts digitally. So, if you lose or misplace the physical receipt for a Home Depot purchase, you can always retrieve a digital copy.

Use the Shoeboxed mobile app to take photos of your Home Depot receipts. Snap a picture of your receipt with your smartphone, and the app will upload it to your designated account so your receipts are all in one place and easily located.

If you want to outsource your scanning, you can send physical Home Depot receipts to Shoeboxed using their pre-paid Magic Envelope. Their team will scan, human-verify, and upload them into your account.

2. Automatic organization and categorization

With OCR technology, Shoeboxed extracts date, vendor, amount, and payment method from receipts. Receipts are then categorized into custom or pre-defined categories.

Add custom tags to receipts for easy searchability.

The platform automatically organizes your receipts to make it easy to find specific purchases.

For example, if you need to return an item to Home Depot, the corresponding receipt is in your Shoeboxed account under the custom tag.

What about refunds and exchanges?

Refunds will be issued using the original form of payment, and exchanges can be made in-store or online. Refunds and exchanges may take up to 10 business days to process.

Shipping fees are only refundable if the return is due to an error made by Home Depot.

How can you use store credit?

Store credit can be used to make purchases in-store or online and is issued for returns made without a receipt.

Store credit can be used to purchase Home Depot Design Center items.

What are Home Depot’s credit card benefits?

As a Home Depot credit card holder, you’re entitled to a range of exclusive benefits that make your shopping experience even more rewarding. One of the standout perks is the extended 365-day return window for items purchased with your Home Depot credit card. This generous return period provides you with added flexibility and peace of mind.

In addition to the extended return window, Home Depot credit card holders can enjoy rewards and discounts on their purchases. These benefits can add up quickly, helping you save on home improvement projects. Furthermore, the Home Depot credit card offers special financing options and promotions.

Whether you’re a frequent shopper or tackling a major renovation, the Home Depot credit card provides valuable benefits that enhance your overall shopping experience.

What are some tips for a smooth return?

To make your return experience at Home Depot as smooth as possible, keep these tips in mind:

• Keep your receipt: Always retain your receipt and any packaging or accessories that came with the item.

• Extended return window: If you purchased the item with a Home Depot credit card or commercial account, you might be eligible for an extended return window.

• Marketplace sellers: For items purchased from a marketplace seller, contact the seller directly to initiate the return process.

• Inspect major appliances: Carefully inspect major appliances before accepting delivery and report any damages to the delivery driver immediately.

• Installed items: If Home Depot installed the item, contact the store where the installation was performed to initiate the return process.

How to contact Home Depot customer service

Home Depot customer service can be reached by phone, email, or in-store.

Customer service can assist with returns, exchanges, and other questions or concerns.

Frequently asked questions

Can I return an item to Home Depot without a receipt?

Home Depot accepts returns without a receipt as long as they can verify your purchase using your credit or debit card or order history. If verification isn’t possible, you may still receive store credit at the item’s current selling price.

Are there restocking fees for returns at Home Depot?

Home Depot does not generally charge restocking fees. However, some exceptions may apply for special-order items or large quantities, so it’s best to confirm with your local store.

In conclusion

Home Depot’s return policy is flexible, making it easy for customers to exchange or refund their purchases. By understanding the general guidelines and exceptions, you can ensure a smooth return process, whether dealing with tools, appliances, or home improvement materials. With its extended return window for cardholders and helpful customer service, Home Depot makes it easy to shop confidently.

Caryl Ramsey has years of experience assisting in bookkeeping, taxes, and customer service. She uses a variety of accounting software to set up client information, reconcile accounts, code expenses, run financial reports, and prepare tax returns. She is also experienced in setting up corporations with the State Corporation Commission and the IRS and is a contributing writer to SUCCESS magazine.

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