Question: How long will it take for my documents to be processed? Can I expedite the processing of my documents?

Answer: Shoeboxed processing varies by submission method and current volume in our queue.

Documents submitted digitally (email, upload or mobile apps) will generally be processed within 24 hours (but usually much faster).

Documents submitted via regular mail will generally be processed within 3 business days.

If you received notification that your envelope was received by Shoeboxed more than 5 days ago and your envelope has not been processed, please contact our support team at [email protected]. 

Expediting processing by mailing method

The easiest way to speed-up your processing is to send receipts, business cards, and other documents using FedEx, UPS, or another fast carrier, since the longest part of processing is the mail. Make sure to include a cover sheet with your name and Shoeboxed username or email address inside your envelope so that we can easily identify the package. Magic Envelopes do not require you to further identify yourself, as they are all embedded with unique tracking codes that associate them with your account automatically. You are welcome to use your own packaging and postage any time. You are responsible for any shipping expenses incurred outside of our postage paid basic envelopes.

👉 Visit Shoeboxed's Knowledge Base for more information on how to use Shoeboxed like a pro!

About Shoeboxed!

Shoeboxed is a receipt scanning service with receipt management software that supports multiple methods for receipt capture: send, scan, upload, forward, and more!

You can stuff your receipts into one of our Magic Envelopes (prepaid postage within the US). Use our receipt tracker + receipt scanner app (iPhone, iPad and Android) to snap a picture while on the go. Auto-import receipts from Gmail. Or forward a receipt to your designated Shoeboxed email address.

Turn your receipts into data and deductibles with our expense reports that include IRS-accepted receipt images.

Join over 1 million businesses scanning & organizing receipts, creating expense reports and more—with Shoeboxed.

Try Shoeboxed today!